Below you can find answers to the questions we are most often asked about making purchases from our store:
- How can I check the progress of an order?
- How long will I have to wait for delivery?
- What methods of delivery are available?
- How much will I pay for delivery?
- How can I pay for my order?
- Can I collect goods in person?
- What are discount coupons?
- How can I change my order?
- I made an error in my order. How can I cancel it?
- Where is my package?
- Do products come with a guarantee?
- I have a problem with the product I ordered. What now?
- Can I return the product that I have purchased?
We will send information to your e-mail address about progress in fulfilling your order. Also, on logging on to your account, you will be able to access full information about your current and past orders: status, content, addresses given, etc.
Immediately after you place an order you will receive an information e-mail containing a link which you should click, to confirm the order – we will then begin processing the order. Current information on progress with your order will be sent to your e-mail address.
Date of receipt of goods = dispatch date + delivery time
The dispatch date depends on the selected method of payment, the delivery time depends on your chosen method of delivery.
You may select one of the following methods of delivery:
- courier UPS,
- collection in person (in Poland only).
You will see the total cost of delivery for your order after you have added products to your basket and selected your preferred methods of delivery and payment – in the summary you will find the precise amount payable.
You can choose one of the following methods of payment:
- transfer to bank account,
- electronic payment (online transfer),
- PayPal system,
- cash on delivery (delivery in Poland only)
Of course, you can collect your order at the personal collection point at ul. Hoza 35, 02-776 Warszawa, Poland. For hours of opening, see the Contact tab. When you collect in person you don’t pay any extra costs.
During our promotional campaigns we offer discount coupons to our customers. They take the form of codes which should be entered in the appropriate field in the shopping basket. This will cause the amount payable to be calculated taking the discount into account.
Remember that most discount codes have an expiry date. After this date the code becomes inactive and can no longer be used to obtain a discount.
Discount coupons do not sum up.
You can modify your order only up to the time when it has been fully made up. After it has been sent to the stated address, changes are no longer possible. To make any changes to your order (change of address, addition of product, change of method of payment or delivery), contact us as quickly as possible, preferably by e-mail: firstname.lastname@example.org.
You can cancel your order only up to the time when it has been fully made up. After it has been sent to the stated address, cancellation is no longer possible. To cancel an order, contact us as quickly as possible, preferably by e-mail: email@example.com.
If you select the courier delivery option, you will receive an e-mail with the number of the shipping list and a link to a page where you can keep track of the current location of your package. If you are a registered store customer, that link will also be visible in the Shipping column when you view your order details.
Yes, products available from our store come with a manufacturer’s guarantee valid within Poland. Information on the duration of the guarantee is given in the product description, as well as on manufacturers’ websites. It is important to retain your proof of purchase (till receipt or invoice) and the original packaging throughout the period of the guarantee – these are required when reporting faults.
Before accepting a package, always check that it has not been damaged in transit. If the packaging carries visible external damage, we advise that you refuse delivery of the package and then contact us by e-mail on firstname.lastname@example.org.
Yes, according to the Act of 30 May 2014, within 14 days of the date of collecting ordered goods, you can return a product bought online without giving reasons. However the goods must not carry signs of use or be damaged, and must be in the original packaging with its entire contents intact.